Howard Air
  • Service
  • Phoenix, AZ, USA
  • Top Pay for Top Talent!
  • Salary
  • Full Time

Come work for a positive, friendly, highly motivated work environment. Our company is well-established and growing! Long-term employment opportunity with great advancement opportunity with 30+ year old Air Conditioning/Heating Company.

Job Title: Service Manager

Work Hours: 7:00am to 5:00p.m., Monday Friday. Some weeknights and weekends

Primary Job Function: To manage the operations of the service department. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Problem solves and troubleshoots issues with clients or Service Technicians on a daily basis. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. Administers policies/procedures. This individual investigates and resolves issues. The Service Manager is expected to handle all aspects of the Service Department and ensure its continued profitability and growth

Reports to: Operations Manager

Daily Duties:

  • Responsible for the profitability of the service department. (Understand sales criteria and hold your team accountable for exceeding revenue goals).
  • Sets and monitors goals for customer account gross margin delivery and profitability.  
  • Ensures consistency of delivery systems through supervision and audits of Technicians and staff
  • Responsible for making sure that all Service Technicians are properly trained.
  • Supervises the Service Dispatcher and parts person.
  • Provide accounting with daily billing by 9:00am.
  • Review all service invoices daily, this includes comparing time cards to the invoices and spot checking pricing. Make sure that the Service Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.
  • Order parts as needed, as parts are received pull work order and have dispatcher schedule work.
  • Approve all daily time cards daily.
  • Technician profitability reporting.
  • Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
  • Responsible for determining and setting service inventory policies and pricing.
  • Securing work for the service department, revenue generation.
  • Help Service Technicians out in the field when appropriate.
  • Make sure that all service vehicles are clean, stocked, running properly etc.
  • Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
  • Maintenance of Service inventory stock.
  • Coordination and implementation of Service marketing calendar.
  • Customer service.
  • Track Service Technician commissions.
  • Quote large repair jobs and obtain approval from customers.
  • Set training schedule.
  • Maintains proper staffing levels for the team, through labor forecasting, planning, and management. 
  • Approves time sheets for direct reports, and performs all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
  • Responsible for service response to warranty-related customer issues. 
  • Manages the assigned customer relationships and drives issue resolution.


  • Ability to inspire and lead others to attain company goals.
  • Detail-oriented and highly organized with exceptional follow-through abilities.
  • HVAC industry knowledge
  • Strong desire to motivate technicians to be better tomorrow than they are today.
  • Proven track record in Service operations & Inventory controls.
  • Management experience
  • Clean Driving Record
  • Valid Driver's License
  • Ability to pass a background check & drug screen
  • Basic computer skills: MS Office, Excel, Internet

Preferred licenses or certifications:

  • Journeyman HVAC
  • EPA Universal
Howard Air
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